Warranty and Returns Policy
Effective date: 22 February 2026
At Hive Controls, we stand by the quality of our smart home solutions. If you have any queries regarding your purchase, please contact our support team.
Email: support@hivecontrols.tech
Mobile / WhatsApp: +27 84 604 8439
1. 7-Day Dead on Arrival (DOA) Guarantee
If a product arrives non-functional, damaged during delivery, or incorrect, customers may request an exchange or refund within 7 days of delivery.
Conditions:
- The item must not show signs of physical misuse or human damage.
- The product must be returned with all original accessories, documentation, and packaging.
Proof Requirement:
Customers may be required to provide photo or video evidence demonstrating the issue.
Inspection:
If the issue cannot be confirmed remotely, the product may need to be returned to Hive Controls for inspection.
Resolution:
If the item is confirmed to be Dead on Arrival (DOA), Hive Controls will:
- Replace the product at no additional cost, or
- Provide a full refund using the original payment method.
2. 7-Day Money-Back Guarantee
If you ordered the incorrect product or are not satisfied with your purchase, you may request a return within 7 days of receiving the item.
Conditions:
- The product must be unused and in its original packaging
- All accessories and documentation must be included
- The item must be in resalable condition
Shipping costs are non-refundable unless the return is due to an incorrect or defective item.
3. Warranty Coverage
Most products sold by Hive Controls include a 12-month limited warranty from the date of purchase.
Products manufactured by certain brands, including Google and Amazon Alexa devices, may carry a 6-month importer warranty depending on supplier terms.
The warranty covers:
- Manufacturing defects
- Hardware failure under normal usage conditions
If a product develops a fault during the warranty period, Hive Controls will assess the product and arrange a repair or replacement where applicable.
4. Warranty Exclusions
The warranty does not cover damage resulting from:
- Physical damage or accidental drops
- Incorrect electrical installation
- Power surges or lightning damage
- Unauthorized modifications, including firmware flashing or hardware alteration
- Normal wear and tear from regular use
Products that have been disassembled, modified, or tampered with may have their warranty voided.
Motorized curtain rails that have already been installed or assembled may not be eligible for return unless a manufacturing defect is confirmed.
5. Return Authorization (RMA)
All returns must be approved before being sent back.
Customers must request a Return Merchandise Authorization (RMA) by contacting our support team before returning any product.
Returns sent without prior authorization may be refused.
6. Refund Process
Once a returned product has been received and inspected, Hive Controls will notify the customer of the refund status.
If approved, refunds will be issued using the original payment method.
Typical refund processing times:
- Credit Card: 5–10 business days depending on the bank
- EFT or payments processed via PayFast: 3–5 business days
Hive Controls will initiate the refund within 3–6 business days after receiving the returned product.
7. Product Condition & Restocking
Returned products must be in original condition with packaging and accessories.
If a product shows signs of use, missing components, or damaged packaging, Hive Controls may apply a 30% restocking or refurbishment fee after inspection.
8. Liability
Hive Controls is not responsible for damages resulting from improper installation, incorrect electrical wiring, or misuse, or use outside manufacturer guidelines.
Customers are responsible for ensuring that devices are installed according to manufacturer instructions or by qualified professionals.
Contact Information
For returns, warranty claims, or technical support:
Hive Controls
Website: https://www.hivecontrols.tech
Email: support@hivecontrols.tech
Phone / WhatsApp: + 27 84 604 8439
Address:
1125 Wargrave Road
Henley on Klip
Meyerton
1961
South Africa
