Privacy Policy
Effective date: 22 February 2026
Hive Controls respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit www.hivecontrols.tech or use our products and services.
This policy is designed to comply with the Protection of Personal Information Act (POPIA) and applicable data protection standards.
1. Information We Collect
When you interact with Hive Controls, we may collect the following types of information.
Personal Information
- Full name
- Email address
- Phone number
- Physical address (for delivery or service appointments)
Non-Personal Information
- Browser type and version
- Device information
- IP address
- Website pages visited
- Time and date of website access
Payment & Service Information
- Order details
- Service requests
- Billing information
Payment information is processed securely through our payment provider PayFast, and Hive Controls does not store credit card or banking details.
2. How We Use Your Information
Hive Controls uses collected information to:
- Provide and manage smart home products and services
- Process orders, payments, and service bookings
- Respond to customer inquiries or support requests
- Send important service notifications or order updates
- Send promotional emails or newsletters if you have opted in
- Improve website functionality, content, and user experience
- Comply with legal and regulatory obligations
3. Sharing Your Information
Hive Controls does not sell or rent your personal information.
We may share information only when necessary:
- With trusted service providers such as payment processors, hosting services, or delivery companies
- When required to comply with legal obligations or law enforcement requests
- In the event of a business transfer such as a merger, acquisition, or sale of assets
All third-party service providers are required to maintain the confidentiality and security of your personal data.
4. Cookies & Tracking Technologies
Hive Controls uses cookies and similar tracking technologies to:
- Improve website performance and functionality
- Understand how visitors use the website
- Enhance the user experience
Cookies are small files stored on your device that help the website operate efficiently.
You may disable cookies through your browser settings. However, some website features may not function correctly if cookies are disabled.
5. Security of Your Information
Hive Controls implements reasonable technical, administrative, and physical safeguards to protect personal information against unauthorized access, disclosure, or misuse.
Our website uses SSL encryption to secure data transmitted through the website.
While we strive to protect your personal information, no internet transmission or electronic storage method is completely secure, and absolute security cannot be guaranteed.
6. Your Privacy Rights
In accordance with the Protection of Personal Information Act, you have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where applicable
- Withdraw consent for marketing communications
- Object to certain types of data processing
To exercise any of these rights, please contact us using the details below.
7. Retention of Personal Data
Hive Controls retains personal information only for as long as necessary to fulfill the purposes described in this policy, including:
- Processing orders and services
- Complying with legal or accounting obligations
- Maintaining customer support records
When information is no longer required, it will be securely deleted or anonymized.
8. Links to Third-Party Websites
Our website may contain links to external websites operated by third parties.
Hive Controls is not responsible for the privacy practices, content, or policies of those external websites. We recommend reviewing the privacy policies of any third-party websites you visit.
9. Changes to This Policy
Hive Controls may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised Effective Date. Continued use of the website after changes indicates acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, or how your information is handled, contact us at:
Hive Controls
Website:Â https://www.hivecontrols.tech
Email:Â tinus@hivecontrols.tech
Phone / WhatsApp: + 27 84 604 8439
Address:
1125 Wargrave Road
Henley on Klip
Meyerton
1961
South Africa
