Terms and Conditions Policy
Effective date: 22 February 2026
Welcome to Hive Controls. By accessing www.hivecontrols.tech or purchasing our products and services, you agree to the following terms and conditions. Please read them carefully.
1. General
- Hive Controls provides professional Home Assistant installation, setup, configuration, maintenance services, as well as the sale of compatible smart home devices.
- By using this website or purchasing from us, you confirm that you are at least 18 years old and legally able to enter into binding contracts.
- These Terms & Conditions apply to all users of the website, including visitors, customers, and registered members.
2. Products and Services
- We strive to provide accurate descriptions, pricing, and availability for all products and services listed on our website.
- Product Images displayed on the website are for illustrative purposes only, and actual products may vary slightly from images shown.
- Hive Controls operates as an independent installer and reseller of smart home devices. We are not the manufacturer of the products we sell unless explicitly stated.
- All Home Assistant installations and maintenance services are carried out by trained and qualified personnel.
- Hive Controls cannot guarantee compatibility with all third-party devices, software, or systems unless compatibility is explicitly stated.
3. Orders and Payments
- All orders placed through the website are subject to acceptance by Hive Controls.
- We reserve the right to refuse or cancel any order for reasons including, but not limited to:
- Pricing or listing errors
- Product unavailable or out-of-stock items
- Suspicion of fraudulent or unauthorized transactions
- All prices on this website are displayed in South African Rand (ZAR) and include VAT where applicable.
- Payment must be completed at the time of order using the payment methods displayed at checkout.
- After placing and order, you will receive an order confirmation email confirming the details of your order.
4. Delivery and Installation
- Shipping times, delivery fees, and shipping methods are described in our Delivery Policy.
- Installation services are scheduled individually. Hive Controls will confirm installation appointments via email or phone after the order has been placed.
- While we strive to meet delivery timelines, Hive Controls is not responsible for delays caused by external factors such as courier service delays, weather, public holidays, or inaccessible delivery locations.
5. Returns, Refunds, and Exchanges
- All returns, refunds, and exchanges are governed by our Refund & Returns Policy.
- Installed or customized products may not be eligible for return unless the item is defective or covered under warranty, in accordance with applicable consumer protection laws.
- Certain products may include manufacturer warranties where applicable. Warranty terms may vary depending on the product or manufacturer.
- Customers should review the Refund and Returns Policy for full details on return eligibility and procedures.
6. User Responsibilities
By using this website, you agree to:
- Providing accurate and complete personal information when placing orders or requesting services.
- Maintain the confidentiality of your account credentials, where applicable.
- Use the website only for lawful purposes and in accordance with applicable laws and regulations.
Any misuse of the website may result in termination of access to services.
7. Intellectual Property
- All content on www.hivecontrols.tech, including logos, images, text, graphics, layouts, and designs, is the property of Hive Controls or our licensors and is protected by applicable intellectual property laws.
- You may not reproduce, distribute, modify, or use any content from this website without prior written permission from Hive Controls.
8. Limitation of Liability
- Hive Controls will not be liable for any indirect, incidental, or consequential damages resulting from the use of our website, products, or services.
- We are not responsible for performance issues caused by third-party devices, integrations, software platforms, or internet connectivity used with smart home systems.
- Where applicable, liability for defective products is limited to the purchase price of the item or service, unless otherwise required by law.
9. Privacy and Data Protection
- Hive Controls collects and processes personal information in accordance with our Privacy Policy.
- By using the website or purchasing products or services, you consent to the collection and use of your personal data as described in the Privacy Policy.
10. Third-Party Links
- Our website may contain links to third-party websites for informational purposes.
- Hive Controls is not responsible for the content, privacy practices, or services provided by these external websites.
- Users access third-party websites at their own risk.
11. Governing Law
- These Terms & Conditions are governed by the laws of South Africa.
- Any disputes arising from the use of this website or the purchase of products or services will be subject to jurisdiction of the courts of South African.
12. Changes to Terms & Conditions
- Hive Controls reserves the right to update or modify these Terms & Conditions at time.
- Changes will be affective immediately upon publication on this page.
- Continued use of the website after updates indicates acceptance of the revised Terms & Conditions.
13. Contact Information
For questions or concerns regarding these Terms & Conditions, please contact us:
Hive Controls
Website: https://www.hivecontrols.tech
Email: support@hivecontrols.tech
Phone / WhatsApp: + 27 84 604 8439
Address:
1125 Wargrave Road
Henley on Klip
Meyerton
1961
South Africa
