Secure Payment Policy
Effective date: 22 February 2026
At Hive Controls, your payment security is our top priority. This policy explains how payments are securely processed for all purchases made on www.hivecontrols.tech.
1. Payment Methods Accepted
Hive Controls processes payments through the secure South African payment gateway PayFast.
Supported payment methods include:
- Credit and debit cards (Visa, Mastercard, American Express)
- Instant EFT
- Bank transfers (EFT)
- PayFast wallet payments
All payments are securely processed through PayFast’s encrypted payment platform.
Hive Controls does not directly process or store credit card information.
All prices displayed on the website are in South African Rand (ZAR) and include VAT where applicable.
2. How We Protect Your Payment Information
Hive Controls takes multiple steps to protect your payment information.
Security measures include:
SSL Encryption
All checkout pages on our website are protected using SSL/TLS encryption, ensuring that sensitive information such as payment information is securely transmitted.
PCI Compliance
PayFast is PCI DSS compliant, meaning payment data is processed according to international security standards
Secure Payment Gateway
Payment transactions are processed directly through PayFast’s secure servers, reducing the risk of fraud or unauthorized access.
Hive Controls does not store or retain card or banking details on our website or servers.
3. Order Verification
To prevent fraudulent transactions and protect customers, Hive Controls may perform additional verification checks.
These may include:
- Verification of billing details
- Confirmation of delivery information
- Contacting the customer via email or phone if an order appears unusual
Orders flagged as potentially fraudulent may be temporarily placed on hold until verification is completed.
4. Payment Disputes
If you believe a payment has been processed incorrectly or without authorization, please contact Hive Controls immediately.
Contact Details
Email: tinus@hivecontrols.tech
Phone: +27 84 604 8439
Please Provide:
- Your order number
- Payment method
- A description of the issue
We will investigate the matter and, where necessary, work with PayFast to resolve the issue.
5. Refunds
Refunds are processed according to the terms outlined in our Refund & Returns Policy.
Approved refunds will be issued using the original payment method used during checkout.
Processing times may vary depending on the payment method and your bank.
Hive Controls cannot control or guarantee the processing times of external financial institutions or payment providers.
6. Security Best Practices for Customers
To help keep your payment information secure, we recommend the following:
- Only make payments through our official website: www.hivecontrols.tech
- Avoid entering payment information when connected to unsecured public Wi-Fi networks
- Ensure your devices are protected with updated antivirus and security software
- Always verify that the website address begins with https:// before entering payment details
7. Contact Us
For questions about payments or security:
Hive Controls
Website: https://www.hivecontrols.tech
Email: tinus@hivecontrols.tech
Phone / WhatsApp: + 27 84 604 8439
Address:
1125 Wargrave Road
Henley on Klip
Meyerton
1961
South Africa
