At Hive Controls (Pty) Ltd, we are dedicated to delivering premium-quality products and exceptional customer service. Your satisfaction is of utmost importance to us. Should you be dissatisfied with your purchase for any reason, we have designed a streamlined returns process to assist you. Contact us with your query at support@hivecontrols.tech
Returns
Products may be returned within 7 calendar days of receipt, provided they are unused, in their original packaging, and include all accessories and documentation.
Smart Switches: Kindly note that all smart switch installations must be carried out by a certified electrician. Failure to do so may render the product warranty void.
Warranty
Hive Controls offers a 12-month limited warranty on all products. Should a product exhibit defects attributable to manufacturing within 12 months of the purchase date, we will, at our discretion, offer a repair, replacement, or refund.
Please be advised that this warranty excludes damage resulting from:
- Improper use or handling
- Accidental damage
- Unauthorized modifications or repairs
To initiate a warranty claim, kindly complete the Warranty Form and return the item to us for assessment.
Faulty Products Procedure
If you suspect your product is faulty, please follow the steps below:
- Submit the Warranty Form and return the product to Hive Controls.
- Same-day Testing: Upon receipt, our technical team will conduct diagnostic testing.
- Outcome:
- If the product is confirmed to be faulty, we will replace it and ship it to you at no additional cost, or include it in your next scheduled order.
- If the product is found to be fully functional, return shipping will be at your expense. Alternatively, we can dispatch it with your next order.