At Hive Controls, we are committed to ensuring that your orders are delivered promptly, securely, and with the highest level of reliability. We offer nationwide delivery across South Africa via our trusted logistics partner, The Courier Guy.
Processing & Delivery Times
- Orders are processed and dispatched within one business day following confirmation of payment.
- Estimated delivery times range between 1 to 3 business days, depending on your location.
- Kindly note that outlying or remote areas may experience extended delivery timelines.
Delivery Charges
- Shipping fees are automatically calculated at checkout based on your delivery address, as well as the dimensions and weight of your order.
- From time to time, Hive Controls may offer free delivery promotions, which will be clearly indicated on the relevant product pages or during checkout.
Order Tracking
- Upon dispatch, you will receive a shipping confirmation email containing your tracking number.
- This tracking number can be used to monitor the status and progress of your delivery via The Courier Guy’s online platform.
Delivery Address Accuracy
- Please ensure that your delivery address is complete and accurate at the time of order placement.
- Hive Controls cannot be held liable for delivery delays or losses resulting from incorrect or incomplete address details.
Undeliverable Packages
- In the event that a package is returned to Hive Controls due to unsuccessful delivery attempts, our team will contact you to arrange redelivery.
- Additional shipping charges may apply for redelivery.
Damaged or Missing Items
- If your package arrives damaged or if any items are missing, please notify us within 48 hours of receipt by emailing our support team at support@hivecontrols.tech.
- We will promptly investigate and assist you in resolving the issue.